Refund and Returns Policy

At Apex Laptops, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return policy under the following terms and conditions:

1. Return Eligibility:

• You can return your purchase within 7 days from the date of delivery.

• The item must be in its original condition, unused, and in the same packaging as when it was received.

• A valid proof of purchase (order number or receipt) is required for all returns.

2. Non-Refundable Items:

• Items marked as gift items or promotional items are not eligible for returns or refunds.

• Once the promotional or gift item is received, it cannot be exchanged or refunded.

3. Refund Process:

• Once your returned item is received and inspected, a refund will be processed within 14 business days.

• Refunds will be issued to the original payment method used during the purchase.

• You will be notified by email once your refund has been processed.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the product was damaged or incorrect at the time of delivery.

• We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

5. Exchanges:

• If you prefer an exchange for a different product, you will need to return the original item and place a new order. Exchanges are subject to availability.

6. Contact Us: If you have any questions or need assistance with your return, please feel free to contact us:

Address: No-113/A, 1/1, St Mary’s Rd, Mattakkuliya, Colombo-15
Email: info@apexlaptops.lk
Phone: +94 75 399 7777